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Where do I begin to say thank you for the extraordinary job all of you did to convert my media room to an amazing theater. From day one the professionalism, coordination and attention to each detail made me proud of Starpower and the Man Caves efforts. Thank you to Shaun and Gayla for being concerned with my day and making sure the workers were on time and efficient. This is why you are the best! Customer care, service and a love for what you do on all levels. You delivered like a Hall of Famer! Thank you for all you did for me! Please let all who had a hand in this know how pleased I am with their work!
Nancy Lieberman |
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We recently purchased our media room equipment from Starpower and we had the privilege of working with Bobby Garrett. He did a spectacular job in upholding the reputation of Starpower and its superior customer service. He is not only very professional, but also a very hard-working individual always making sure the customer is completely satisfied.
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My mother-in-law came over and couldn’t believe the picture, sound and quality of everything that Starpower did for our media room. I wanted to tell her, “told you so!” as she was the one who kept telling me to go down the street to a chain store. Once she saw our new media room, she then knew why we were making such a big deal about Starpower!
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I have been a loyal Starpower customer for several years. I have made significant media investments for my home theater and various other rooms throughout my house. The reason I keep coming back is because of the quality of service that I have come to expect and Mark Smith has been the one who consistently exceeded my expectations regarding service each and every time.
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I recently purchased a home theater system from Starpower and I’m satisfied not only with the theater system, but with the professionalism showed by Mark Smith. Mark spent several hours with my wife and I to completely understand our home theater expectations. Moreover, he took the time to visit our residence to ensure that the system we selected represented the best choice for our newly constructed home theater room. Finally, the Starpower installation team was courteous, professional, and very competent in the installation of our system. My wife and I appreciate the purchasing experience of our system through Starpower. I will recommend Starpower to any of my friends seeking a home theater system.
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We recently purchased a Samsung 7000 Series LED TV and a Yamaha RX-A810 Receiver to replace components in an existing home theater system. Your installers Gabriel and Chuck were out today to install the components. They were incredibly knowledgeable and professional and did an awesome job. I had a couple of components that weren't integrating properly in the current system and a new Apple TV component to be added and when they left, everything was working perfectly. I would like to commend these guys on a job well done.
Jeff Morrow was my sales representative and he too was great in helping me to select the right components for my system. I also commend Starpower on your competitive pricing - as you were equal to Best Buy on the TV and less than Best Buy's online price on the receiver. Jeff's customer service combined with the fact that your installers work for you and are not outsourced was the reason I selected Starpower. This was a comparatively small purchase - not a whole home re-do, but rest assured I will definitely use Starpower again (without shopping around) for our audio/video needs.
Thanks so much!
Lisa, Colleyville, Texas |
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The Starpower guys are awesome! Very nice, extremely professional and detail-oriented. They helped me out with a few things and we are now adding on to our order.
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Experiencing the Starpower “5-Star Service” promise first-hand was truly an experience. As a first time homeowner, there seemed to be an endless stream of strangers in my house. With all the stresses and unexpected snags that come with moving in and owning a home, I can sincerely say that my Starpower experience was absolutely flawless. I knew, without a shadow of a doubt, that the folks from Starpower would be prompt, friendly, respectful and knowledgeable. They got the job done and did it right. From the in-store experience to the in-home experience—Starpower has truly proven to me that it is second to none.
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Mark Smith, our sales representative with Starpower, has made me a customer for life. He treated us with the utmost professionalism and most importantly, listened to what we wanted and translated that into what we needed. He used his audio and video knowledge and experience to recommend just the right system and equipment for us. We walked out feeling like we truly got the most value for our audio and video dollar. I will recommend Starpower to my family and friends without hesitation. Our installation guys were prompt, extremely knowledgeable, professional, and worked quickly and efficiently. We couldn’t be more pleased with the way they carried out their installation. They are a great credit to the quality of the Starpower team. As a business owner, I am acutely aware of the importance of service in winning referrals and repeat business. As long as Starpower continues to maintain this level of high quality service, we’ll be coming back to Starpower for many years to come.
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We recently had some installation/repair work done on a Sony television. The repair technicians at Starpower truly made the experience a wonderful one because they were extremely knowledgeable and helpful through the whole process. I will always ask for them in the future and hopefully will be lucky enough to have them as our technicians again. The Starpower sales staff is very helpful, friendly and takes great care to see that we received good service.
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